Dog Tag. If you want to return your dog tag (broken tag, unreadable print) your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Reg the Dog will provide a new replacement tag within 7 working days for free.
Please note, on July the 1st every year a new dog tag will be issued with the renewal of your dog licence
Reg the Dog will not cancel a dog registration once payment has been completed.
In the case of incorrect information Reg the Dog will assist the dog owner to correct the mistake and adjust the price accordingly.
In the event of a dogs death or in case of incorrect information entered into www.regthedog.co.nz please do the following:
Dog tags that have been worn, used, or altered will not be accepted for return or exchange.
Reg the Dog does not offer an exchange policy on dog licensing or tags
All prices are in New Zealand Dollars (NZD).
Once payment has been made an email receipt will be sent to your email address provided at the start of the application. If an email is not entered a printed can be selected or mailed to you upon request. If paying at council premises a receipt will be provided to you in person.
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded within 30 days.
All orders are shipped within 7 working days hours Monday - Friday 8am - 5pm and will not require a signature.
We use the following carriers to deliver our orders:
If you do not receive your dog tag(s) within 7 working days please notify Reg the Dog by email at dogs@codc.govt.nz or by telephone on 03 440 0056
In the event of a missing tag, Reg the Dog will resend a new tag within 7 working days.
Our shipping rate for dog tags at all times are free
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
We only collect information that we need that is related to your order. This includes your:
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
If you have any questions relating to anything set out in our Terms and Conditions please email us at dogs@codc.govt.nz or call us on our free phone number 03 440 0056 and we will be happy to help.